At 4Planet, we take pride in the quality and craftsmanship of our products. We are dedicated to ensuring your complete satisfaction with every purchase. For details regarding our warranty policy, please see below.

Our warranty promises to replace products that are damaged or unusable due to manufacturing defects. This warranty applies to the original purchaser of the product and is non-transferable

Coverage

Our warranty covers damages or manufacturing defects identified upon receiving your new product, including:

• Dents or scratches noticed at the time of product receipt.
• Faulty insulation technology that fails to maintain temperature retention.

Exclusions

Our warranty does not cover damages resulting from:

• Wear and tear, dents, scratches, or chipped paint caused by accidental damage, such as impacts or falls.
• Intentional damage, improper use of the product, or unauthorized modifications.
•  Deformation or defects caused by placing the product in the freezer.

Claims Process

If you believe your 4Planet product qualifies for a warranty claim due to damage or manufacturing defects, please follow these steps:

• Contact Customer Service: Reach out to our customer service team immediately to start your warranty claim.
• Provide Proof of Purchase: Include your order number and purchase date.
• Describe the Issue: Detail the problem with the product and attach any relevant photographs.
• Follow Instructions: Our customer service team will evaluate your claim and provide further instructions.

Resolution

If your warranty claim is approved, we will replace the defective product at our discretion. If the exact product is no longer available, a comparable replacement may be offered.

Limitation of Liability

Our liability under this warranty is limited to the replacement of the defective product. We are not responsible for any indirect, incidental, or consequential damages resulting from the use or inability to use our products.

Contact Us

If you have any questions or need assistance regarding our warranty policy, please contact our customer service team.

Thank you for choosing 4Planet. We appreciate your trust in our products and are committed to providing you with exceptional quality and service.