Shipping Policy

Thank you for choosing 4Planet for your for your sustainability needs. We strive to provide exceptional service and ensure your items arrive safely and promptly. Please review our shipping policy below:

1. Shipping Methods: We offer standard and expedited shipping options for domestic and international orders. Aramex is one of our trusted shipping partners, ensuring reliable and efficient delivery.

2. Processing Time: Orders are typically processed within 1-2 business days. During peak seasons or sales, processing times may be slightly extended.

3. Shipping Rates: Shipping rates are calculated based on the weight of your order and your location. You can view shipping costs at checkout before completing your purchase.

4. Delivery Time: Delivery times vary depending on the shipping method selected and your location. 

5. International Shipping: For international orders, please note that customs fees, taxes, and duties may apply upon delivery. These fees are the responsibility of the customer and are not included in the shipping charges.

Please ensure that your shipping address is correct at the time of purchase. We are not responsible for items shipped to incorrect addresses provided by the customer.

If you have any questions or concerns regarding our shipping policy, please don’t hesitate to contact us using the contact form or by emailing viren@4planet.today.

Return Policy

At 4Planet, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy. Please review the following guidelines:

1. Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Timeframe: You have 7 days from the date of delivery to initiate a return.

3. Return Process: To initiate a return, please contact us by emailing viren@4planet.today with your order number and reason for return. Our team will provide you with further instructions.

4. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.

5. Refund Processing: Once your return is received and inspected, we will process your refund within 7 – 10 business days. Refunds will be issued to the original method of payment.

6. Exchanges: If you would like to exchange your item for a different color or size, please contact our customer service team to arrange the exchange process.

Please note that certain items, such as personalized or customized products, may not be eligible for return unless they are defective or damaged.

If you have any questions or need further assistance regarding our return policy, please don’t hesitate to reach out to us.

Thank you for shopping with 4Planet!