Using a reusable water bottle is crucial due to the environmental impact of plastic bottles filling landfills, oceans, and waterways. By opting for a reusable bottle, you help reduce the production of single-use plastic bottles, thereby lessening the burden on landfills and recycling facilities. The process of bringing bottled water to market involves significant energy consumption—from manufacturing the plastic bottles and filling them, to transportation, storage, and disposal after brief usage. This entire lifecycle contributes to pollution.

Our products are designed for durability, intended to offset their environmental footprint after just a few uses. Embracing reuse not only enhances your hydration experience but also contributes positively to reducing disposable plastic bottle waste and environmental pollution

Yes, all our products are double-wall vacuum insulated. This means they can keep liquids hot for up to 12 hours and cold for up to 24 hours.

Yes, we do custom bulk orders. Please visit the co-brand tab on our website and send us an inquiry with your specific requirements. Alternatively, you can call us directly at +94774035556 to discuss your needs with us.

To order a customized product:

• Select the personalize option while you shop our products.
• Choose your product and font style, then type your custom text.
• If your requirements exceed website options, leave a note and we will get back to you.
• For logos or specific graphics instead of text, also leave a note.
• Laser etching and colors may appear lighter than shown with potential color variation.
• No edits can be made post engraving.
• Personalized items require 3-5 working days for processing plus shipping, potentially longer during peak periods.
• Laser engraving is used exclusively for personalization.
• Personalization is unavailable on printed, patterned, or graphic bottles—only solid colors.
• Engravings are typically on the opposite side of the 4Planet logo.
• Contact customer care for specific requests.

Custom engraving typically takes 3-5 working days, excluding delivery time. If you need your order urgently, please add a note with your request, and we will do our best to accommodate your timeline.

Without Engraving: 1-6 working days, depending on your delivery location.
With Engraving: 4-11 working days, depending on your delivery location.

Please refer to our delivery guide for more detailed information.

If you need your order urgently, kindly contact us on +94774035556 and we will try our best to accommodate your request.

We are currently only an online store, and do not have a physical store. However, we are based down Layards Road, Colombo 05. And pick up orders can be arranged if necessary. Please contact us on +94774035556 or DM us on Instagram.

For web orders, we accept the following payment methods:

• Credit cards: Visa, Mastercard, American Express
• Debit cards backed by a credit company listed above
• Mint Pay
• KOKO

We do not accept cash on delivery for regular web orders. However, cash on delivery is accepted for pick-up orders from our office.

Yes, we accept bank transfers, but only for orders processed through Instagram Direct Message (DM). For web orders, we accept credit cards and other specified payment methods.

Our products are made from 304 Stainless Steel, also known as 18/8 Stainless Steel.

Also known as 18/8 stainless steel, is composed of 18% chromium and 8% nickel. The chromium bonds with oxygen to prevent rust and corrosion, while the nickel provides durability. Naturally safe for contact with food and drinks, stainless steel doesn’t require additional processing to ensure its safety. Unlike aluminum, which can corrode and become harmful when exposed to acidic, carbonated, or hot beverages, stainless steel remains stable. Its ease of cleaning, durability, inertness, and sanitary properties make it the preferred material in the food and beverage industry.

If your preferred color or size is out of stock, restocking typically takes about 2 to 3 months unless the product has been discontinued.

Our courier partner offers international shipping. Please send us an inquiry to learn more about rates and other details.

Using and caring for your 4Planet products is simple. We recommend rinsing them with hot water after each use, especially if they have been used to store liquids other than water.

Maintain your 4Planet products to ensure long-term use:

• Use warm water and a mild, neutral soap.
  
• Alternatively, try a mixture of warm water and vinegar, or a teaspoon of baking soda for a natural cleaning option.

After washing, allow the bottle to air dry upside down without the lid.

Note: Small spots may appear inside your bottle over time, particularly with coffee or black tea. This is normal and does not affect the safety or durability of your 4Planet products.

To stay informed about our special deals, discounts, and promotions:

1. Create an Account: Sign up with us to receive notifications directly.
2. Join Email and SMS List: Opt-in to our email and SMS text list for exclusive updates.
3. Follow Us on Social Media: Stay connected with us on Facebook and Instagram for the latest news and offers.

By doing so, you’ll be among the first to know about our exciting offers and promotions!

Yes, you can use your 4Planet product for alcohol, acidic beverages like fruit juice, or dairy products. We recommend thoroughly washing with warm soapy water after each use with beverages other than water to avoid residue, taste, or odor buildup. Continuous use with coffee or tea may cause staining inside the bottle, but this does not affect its integrity.

4Planet products are designed in Sri Lanka and responsibly manufactured in China. Most international brands are produced in China or India. We maintain a strong relationship with these facilities and their staff, considering them integral members of our 4Planet family.

We recommend hand washing them with warm soapy water to preserve the quality of the exterior powder coated finish or printed designs.

We strongly advise against putting your bottle in the freezer. The expansion of liquids as they freeze can deform your bottle potentially damage the welds that hold it together. Freezing any of our products will void the warranty against manufacturer defects.

If you received an order from 4planet.today and it contained an incorrect or damaged item, please contact our Customer Service team promptly. You can reach us via our online inquiry form or by phone at +94774035556. We are here to assist you and resolve any issues with your order efficiently.

If your product is faulty, we will replace it according to the terms of our warranty.

Our Warranty promises to replace products that are damaged or unusable due to manufacturing defects. It’s important to note that this warranty excludes:

• Worn parts, dents, scratches, and chipped paint resulting from accidental damages, such as impacts of falls.
• Intentional damage, improper use of the product or unauthorized modifications which may void the warranty.
• Deformation or defects caused by placing the products in the freezer or dishwasher.